Effective Date: 07 April 2026
At Akshatam Innovation & Technology Private Limited, we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit our website, contact us, or use any of our services.
By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
1. Company Information
Company Name:
Akshatam Innovation & Technology Private Limited
Registered Office:
Moriya Farm House, Moriya (P),
Ta. Palanpur, Banaskantha, Gujarat – 385001
Corporate Office:
Bihari Bag, Back Side Dominos, Shilp Arcade Complex,
Palanpur, Banaskantha, Gujarat – 385001
Email: info@akshatamitpl.com
Phone / WhatsApp: +91 9974718006
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- visitors of our website
- clients and prospective clients
- users who contact us via forms, email, WhatsApp, or phone
- users of our digital services, software, applications, or platforms
- any person who shares personal or business information with us
This Privacy Policy applies only to information collected by or through our website, communication channels, and related services.
3. Information We Collect
We may collect different types of information depending on how you interact with us.
A. Personal Information
We may collect personal information such as:
- Full name
- Email address
- Phone number
- WhatsApp number
- Company / business name
- Job title or designation
- Billing information
- Project-related information
- Contact details provided by you
B. Business and Service Information
When you contact us for services, we may collect:
- Business requirements
- Website or software project details
- Technical requirements
- Hosting or domain information
- API or integration-related information
- Service preferences
- Documents or files shared for project execution
C. Technical and Usage Data
When you use our website, we may automatically collect certain technical data, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Referring website or source
- Pages visited
- Time spent on pages
- Date and time of visit
- Clickstream and usage behavior
D. Cookies and Tracking Data
We may use cookies, pixels, analytics tools, and similar technologies to understand website performance and improve user experience.
This may include:
- session cookies
- performance cookies
- analytics cookies
- marketing or remarketing pixels
- functional cookies
You may choose to disable cookies through your browser settings, though some website features may not function properly.
4. How We Collect Information
We may collect your information through:
- Contact forms on our website
- Inquiry forms or lead generation forms
- Email communication
- Phone calls and WhatsApp communication
- Project onboarding forms
- Service agreements and proposals
- Website analytics tools
- CRM or marketing automation tools
- Third-party integrations used in connection with our services
We collect information either directly from you or automatically through digital tools and systems.
5. How We Use Your Information
We may use your information for the following purposes:
- To respond to inquiries and service requests
- To provide software, web, fintech, AI, or IT-related services
- To prepare proposals, quotations, and contracts
- To communicate regarding projects, updates, and support
- To improve our website, services, and customer experience
- To analyze website traffic and performance
- To manage business operations and internal records
- To send important service-related communications
- To process payments, invoices, and business transactions
- To ensure security, fraud prevention, and system monitoring
- To comply with legal, regulatory, or contractual obligations
We only use information where we believe it is necessary, relevant, and lawful for our business operations.
6. Legal Basis for Processing Information
Where applicable, we process your information on one or more of the following grounds:
- Your consent
- Performance of a contract or pre-contractual service request
- Compliance with legal obligations
- Legitimate business interests such as communication, service delivery, security, analytics, and improvement of our offerings
7. Sharing of Information
We do not sell your personal information to third parties.
However, we may share your information where necessary with:
- Employees, consultants, or authorized service personnel
- Hosting providers and cloud service vendors
- Domain, server, and technical infrastructure partners
- Payment gateways or invoicing platforms
- CRM, email, analytics, and automation platforms
- API providers and third-party software vendors
- Legal, accounting, or compliance professionals
- Government, legal, or regulatory authorities where required by law
Any sharing is done only to the extent necessary for service delivery, operations, legal compliance, or legitimate business purposes.
8. Third-Party Services and Integrations
Our website or services may use third-party tools and integrations such as:
- website analytics tools
- cloud hosting services
- payment processors
- CRM systems
- AI tools
- fintech integrations
- email communication platforms
- customer support tools
- advertising and remarketing services
These third-party services may independently collect or process data according to their own privacy policies and terms. We encourage you to review their policies separately.
We are not responsible for the privacy practices of third-party platforms that are outside our direct control.
9. Data Security
We take reasonable administrative, technical, and operational measures to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction.
Such measures may include:
- secure hosting environments
- restricted access controls
- password protection
- encrypted communication where applicable
- firewall and system-level security
- role-based access for internal use
However, no online transmission, software platform, server, or digital storage system can be guaranteed to be 100% secure.
Accordingly, while we strive to protect your information, we cannot guarantee absolute security.
10. Retention of Information
We retain personal and business information only for as long as necessary for:
- service delivery
- project execution
- support and maintenance
- accounting and tax purposes
- legal and contractual obligations
- business records and operational continuity
We may also retain certain information where required for dispute resolution, fraud prevention, audit, or regulatory compliance.
Once data is no longer required, we may securely delete, anonymize, archive, or restrict it as appropriate.
11. Client Data and Confidential Project Information
As part of our services, clients may share sensitive business, technical, or project-related information.
We take reasonable steps to treat such information with confidentiality and use it only for legitimate service delivery, support, development, deployment, or related business operations.
However:
- clients are responsible for ensuring they have the legal right to share any data, files, credentials, or content with us
- clients should avoid sharing unnecessary sensitive data unless operationally required
- clients are responsible for maintaining secure access to their own systems, accounts, and credentials
Where separate confidentiality agreements apply, such agreements shall prevail in addition to this Privacy Policy.
12. AI, Automation, and Data Processing
Some of our products, platforms, or solutions may involve:
- Artificial Intelligence (AI)
- Machine Learning
- Automation workflows
- Data processing systems
- recommendation engines
- algorithmic outputs
Where such tools are used:
- outputs may depend on the data and inputs provided
- automated systems may process submitted information for service functionality
- AI-generated or automated results should be independently reviewed before critical use
We make reasonable efforts to use such technologies responsibly and within the intended scope of service delivery.
13. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information
- request correction of inaccurate or incomplete data
- request deletion of information, where legally permissible
- withdraw consent where processing is based on consent
- object to certain forms of processing
- request restriction of use in limited circumstances
To exercise any such rights, you may contact us using the details provided below.
We may require reasonable verification before processing such requests.
14. Children’s Privacy
Our website and services are not intended for children under the age of 18 unless specifically supervised or permitted by a parent, guardian, or lawful authority.
We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has submitted personal data to us, please contact us so that we may take appropriate action.
15. International Data Handling
Although we are based in India, some of the technology tools, cloud providers, email systems, or service partners we use may store or process data in other jurisdictions.
By using our website or services, you acknowledge that your information may be processed, stored, or transferred in accordance with applicable legal and operational requirements.
We aim to use commercially reasonable safeguards where such data handling occurs.
16. Links to Other Websites
Our website may contain links to external websites, tools, partner websites, or third-party platforms.
Please note:
- we are not responsible for the content, privacy policies, or security practices of external websites
- clicking on third-party links is done at your own discretion
We encourage users to review the privacy policies of any external website they visit.
17. Marketing Communications
We may send you service-related or promotional communications through:
- SMS
- phone calls
- other digital communication methods
These communications may include:
- service updates
- consultation follow-ups
- offers and promotions
- technical support messages
- onboarding communication
- project-related notices
You may opt out of promotional communications at any time by contacting us or using available unsubscribe options where applicable.
Please note that essential service or transaction-related communications may still be sent where necessary.
18. Compliance With Law
We may disclose your information if required to do so:
- under applicable law
- in response to lawful requests by authorities
- for fraud prevention or security investigation
- to enforce our legal rights, agreements, or policies
- to protect our company, users, clients, or systems
19. Changes to This Privacy Policy
We reserve the right to update, revise, or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after any such update constitutes your acceptance of the revised Privacy Policy.
We encourage users to review this page periodically.
20. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your information, please contact us:
Akshatam Innovation & Technology Private Limited
Moriya Farm House, Moriya (P),
Ta. Palanpur, Banaskantha, Gujarat – 385001
Corporate Office:
Bihari Bag, Back Side Dominos, Shilp Arcade Complex,
Palanpur, Banaskantha, Gujarat – 385001
Email: info@akshatamitpl.com
Phone / WhatsApp: +91 9974718006