At Akshatam Innovation & Technology Private Limited, we strive to provide high-quality software, website development, IT, AI, fintech, digital solutions, and related services. This Refund & Cancellation Policy explains the conditions under which cancellations, refunds, or service adjustments may apply.
By purchasing our services or engaging with our company, you agree to this policy.
1. Company Information
Company Name:
Akshatam Innovation & Technology Private Limited
Registered Office:
Moriya Farm House, Moriya (P),
Ta. Palanpur, Banaskantha, Gujarat – 385001
Corporate Office:
Bihari Bag, Back Side Dominos, Shilp Arcade Complex,
Palanpur, Banaskantha, Gujarat – 385001
Email: info@akshatamitpl.com
Phone / WhatsApp: +91 9974718006
2. Scope of Policy
This policy applies to:
- Website development services
- Software development services
- Mobile application development
- AI solutions and automation services
- Fintech services
- Digital products and subscriptions
- Hosting, maintenance, and support services
- Consulting and technical services
- Any custom IT or technology solutions offered by us
3. Cancellation Before Project Start
Clients may request cancellation before work begins.
If cancellation occurs:
- Before project initiation → Eligible for refund after deduction of administrative or processing charges, if applicable.
- After planning, consultation, resource allocation, or onboarding → Partial refund may apply depending on work completed.
4. Refund Eligibility
Refunds may be considered under limited circumstances including:
Eligible situations:
- Duplicate payment made accidentally
- Service unavailable due to our inability to deliver
- Payment error or technical issue
- Project cancellation before substantial work begins
- Cases approved by management after review
Refund approval remains at our reasonable discretion based on project status and incurred costs.
5. Non-Refundable Services
The following are generally non-refundable:
- Completed services
- Custom software development
- Website design or development after work commencement
- Domain registration charges
- Hosting fees
- Third-party tool costs
- API usage charges
- Licensing costs
- Paid subscriptions
- Consulting fees
- Digital products already delivered
- Customized solutions or bespoke work
Once substantial development work has started, refunds may not be available.
6. Milestone-Based Projects
For projects involving milestones:
- Payments completed for finished milestones are non-refundable.
- Remaining unpaid milestones may be canceled according to contract terms.
- Work delivered for completed milestones remains chargeable.
7. Subscription Services
For recurring services:
- Clients may cancel future renewals before billing.
- Current billing cycles are generally non-refundable.
- Access may continue until expiration of the active period.
8. Client Delays or Non-Response
If project delays occur due to:
- delayed approvals
- missing content
- unavailable communication
- incomplete requirements
refunds may not apply for work already performed.
9. Refund Processing Time
Approved refunds may take approximately:
7–30 business days
depending on:
- payment method
- banking channels
- payment gateway processing
- financial institution timelines
10. Chargebacks and Payment Disputes
Clients are encouraged to contact us before initiating chargebacks.
Unauthorized chargebacks may result in:
- suspension of services
- termination of accounts
- recovery of outstanding amounts where legally permissible
11. Modification of Services
We may offer:
- service adjustments
- revised scopes
- credits
- alternative solutions
instead of refunds where appropriate.
12. Force Majeure
Refunds may not apply where service interruption occurs due to circumstances beyond reasonable control including:
- natural disasters
- government restrictions
- internet disruptions
- cyber incidents
- third-party provider failures
13. Changes to This Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time. Updated versions will be published on our website.
Continued use of services indicates acceptance of updated terms.
14. Contact Us
For cancellation or refund requests, contact:
Akshatam Innovation & Technology Private Limited
Email: info@akshatamitpl.com
Phone / WhatsApp: +91 9974718006